At FOPE S.P.A., we stand behind the quality of our products and provide a warranty to ensure your complete peace of mind.
All electrical products purchased from our website are covered by a 2-year warranty, starting from the date of delivery.
If you have purchased a 1-year extended warranty, the total warranty coverage period will be extended to 3 years from the date of delivery.
If any electrical component of a product fails due to a manufacturing or material defect during the applicable warranty period, we will provide a free replacement unit.
This warranty does not apply in the following circumstances:
Physical damage resulting from drops, impacts, misuse, or accidents
Normal wear and tear due to regular use
Malfunctions caused by incorrect installation, improper handling, or inadequate maintenance
Damage caused by unauthorized repairs, alterations, or modifications
To initiate a warranty claim, please contact us at:
📧 info@varstorum.com
You will receive an automated confirmation email — please reply to that message with a short video clearly showing the issue (for example, the product failing to power on, charge, or operate correctly).
If video evidence is unavailable or does not clearly demonstrate the defect, we may request that the product be returned to our warehouse for technical inspection.
⚠️ Important
Return shipping costs are the responsibility of the customer
We do not accept cash-on-delivery (COD) returns under any circumstances
Warranty claims will be processed only if all required conditions and supporting documentation are fully met.
We are committed to handling every claim fairly, transparently, and efficiently, ensuring that each customer receives appropriate assistance and resolution.
For further information, please refer to our:
General Terms and Conditions
Cookie Policy
Both documents are permanently available at the bottom of any page on varstorum.com.